Birmingham design and print firm partners with CREAVO.

About the client

Based in Moseley, Birmingham, LG Davis is a well-established design and manufacturing business employing a team of around 40 people. The company delivers a broad range of services including print solutions, office supplies, furniture, branded merchandise and workwear.

They support a wide range of organisations across the UK, where reliability and consistency are essential. With a busy operation and a strong reputation, their IT systems play a critical role in keeping the business running smoothly.

The challenge

Like many businesses, LG Davis had outsourced their IT support for over a decade. While this arrangement had worked historically, recent changes within their previous provider created new challenges. Due to rapid growth and acquisition activity, the provider had become less personal in their approach. LG Davis began to feel:

• Less visible as a client
• Slower response times
• A lack of proactive communication
• Reduced understanding of their business priorities

For a fast-moving design and manufacturing operation, this lack of alignment started to create frustration and uncertainty. Moving IT provider is never an easy decision, especially after a ten year relationship, and there were understandable concerns around disruption, loss of knowledge during handover, and staff uncertainty during the transition.

“We were nervous about moving provider and the impact it could have on operations, but CREAVO managed the process from start to finish with our previous provider. They introduced themselves to our team early on, ensuring everyone knew who they were and how to contact them from day one.”

Marcus Bowen

Managing Director, LG Davis

The transition

CREAVO ran a fully managed, phased transition over six weeks. We kept everyone informed at every stage and made sure nothing was lost in the handover. Key elements included:

• Full coordination with the outgoing provider
• A structured migration plan with defined milestones
• Early engagement with LG Davis staff
• Clear onboarding communication so the team knew who to contact from day one

The business carried on as normal throughout, and the LG Davis team knew exactly what was happening at each step.

The partnership now

CREAVO now provides LG Davis with:

• Day to day IT support for their Birmingham team
• Strategic IT planning aligned to business goals
• Cybersecurity guidance and improvements
• Support across core business applications

Alongside day to day support, we’re helping LG Davis build a clear and cost effective technology roadmap for the years ahead.

From CREAVO

Tom Mellish, Director

“We are really pleased to welcome the team at LG Davis onboard as we continue to grow our presence in Birmingham and across the Midlands. LG Davis operates in a sector we know well, and we are looking forward to building a strong, long-term partnership with Marcus and the wider team.”